Terms & Conditions

Terms & Conditions - Studio Feder

November 1st. 2021

Studio Feder Group ApS.
(headquarter address, not return address)
Trianglen 3, 1st floor
2100 Copenhagen
Denmark
Vat: 41134283
info@studiofeder.dk


Placing an order
When you are placing an order with Studio Feder, you will receive an email with an order confirmation. Additionally you will receive an email with tracking information when you order has been shipped.

Payment
At Studio Feder you can pay with Visa , Mastercard, Dankort and Visa Electron.
The amount will not be drawn from your card account until the goods are dispatched.

Personal data
studiofeder.com processes personal data according to the law of personal data.
Information connected to you, will never be accessible for other companies or other external records.


Credit Card Data
When purchasing at studiofeder.com, your credit card data will be processed by Shopify Payments / Stripe, which is a secure payment system.
All credit card data will be processed according to the credit card organization regulations. 


Questions?
Please contact us by phone +45 31639009 on weekdays between 9am and 16pm
or send an e-mail: info@studiofeder.dk

Shipping to Denmark
We aim to send your purchase within the same day, when order is placed before 15:00 pm on a weekday.

Price and shipping availability depends on your shipping address. Details will be provided during checkout.

Shipping is free on orders above 1000 dkr.
Other orders are 39-99 dkr in shipping. 

Shipping  Rest of the World -  Europe / World Wide
Your shipping options depend on your delivery address. 
Options are available during checkout - before processing your payment.

In some cases we are shipping free of charge on some orders in Europe/World wide. 

More details regarding shipping is listed on our "Shipping" page found in the footer on our website.

Taxes & VAT
When ordering from an EU country you pay danish taxes due to the rules of items free mobility.

However, if you order from a non-EU country you will not be charged Danish taxes. The price and VAT details will be specified at checkout.

Misdelivery
If you should receive a delivery, that is not correct according to your purchase order, please send us an e-mail on info@studiofeder.Dk as soon as possible.

If your delivery has been damaged during transportation, please contact us immediately and we will take care of the compensation.

Cancellation rights
As a consumer, when you buy from us, you have a 30-day cooling-off period, in which you have the right to cancel the purchase.
If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
You cannot cancel the purchase by refusing to receive the goods.

Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods
You can return your order up to 30 days after the delivery.

You will have to purchase a return label from a courier and address the parcel to this address:

Studio Feder
c/o Textile Logistics
Fabriksvej 20, Port 7-9
DK-7441 Bording

We will only accept packages sent directly to this address.

The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

When returned and received at the noted address, we will process your return as quickly as possible. Please note that this can take up to 10 business days.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We will only accept packages sent directly to this address.

Right to make complaints
When you trade with us as a consumer, the danish sale of goods act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Your right to complain
If as a consumer you want to complain about your purchase, please contact info@studiofeder.dk.
If you do not succeed in finding a solution, you can send a complaint to the centre for dealing with complaints at:

Center for klageløsning
Nævnenes hus
www.nævneneshus.dk

If you are a resident of a country outside Denmark, you can complain to the eu commission’s online complaints portal here http://ec.Europa.Eu/odr

Questions
If you have any questions or comments in relation to ordering, products or status, please reach out to us at +45 3163 9009 or info@studiofeder.dk