Terms & Conditions

Terms & conditions - Studio FEder

November 1st. 2021

Studio Feder Group ApS.
(headquarter adress, not return adress)
Trianglen 3, 1st floor
2100 Copenhagen
Denmark
Vat: 41134283
info@studiofeder.dk


Placing an Order

When you are placing an order with Studio Feder, you will receive an email with an order confirmation. Additionally you will receive an email with tracking information when you order has been shipped.

Payment

At Studio Feder you can pay with Visa , Mastercard, Dankort and Visa Electron.
The amount will not be drawn from your card account until the goods are dispatched.

Personal data

Studiofeder.Com processes personal data according to the law of personal data.

Information connected to you, will never be accessible for other companies or other external records.


Credit Card Data

When purchasing at studiofeder.Com, your credit card data will be processed by Shopify Payments / Stripe, which is a secure payment system.

All credit card data will be processed according to the credit card organization regulations. 


Questions?

Please contact us by phone +45 31639009 on weekdays between 9am and 16pm

Or send an e-mail: info@studiofeder.dk

Shipping to Denmark
We aim to send your purchase within the same day, when order is placed before 15:00 pm on a weekday.

Price and shipping availability depends on your shipping address. Details will be provided during checkout.

Shipping is free on orders above 1000 dkr.
Other orders are 39-99 dkr in shipping. 

Shipping  Rest of the World -  Europe / World Wide

Your shipping options depend on your delivery address. 
Options are available during checkout - before processing your payment.

In some cases we are shipping free of charge on some orders in Europe/World wide. 

More details regarding shipping is listed on our "Shipping" page found in the footer on our website.

Taxes & VAT

When ordering from an EU country you pay danish taxes due to the rules of items free mobility.

However, if you order from a non-EU country you will not be charged Danish taxes. The price and VAT details will be specified at checkout.

Misdelivery

If you should receive a delivery, that is not correct according to your purchase order, please send us an e-mail on info@studiofeder.Dk as soon as posible.

If your delivery has been damaged during transportaion, please contact us immidiately and we will take care of the compensation.

Cancellation rights

As a consumer, when you buy from us, you have a 30-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to info@studiofeder.Dk or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.

You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

The state of the article when you return it

If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:

Return adress:
Textile logistics / studio feder
Fabriksvej 20, Port 7-9
7441 Bording, denmark

We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the danish sale of goods act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Your right to compain

If as a consumer you want to complain about your purchase, please contact info@studiofeder.Dk. If you do not succeed in finding a solution, you can send a complaint to the centre for dealing with complaints at:

Center for klageløsning
Nævnenes hus
Www.Nævneneshus.Dk

If you are a resident of a country outside denmark, you can complain to the eu commission’s online complaints portal here – http://ec.Europa.Eu/odr

Questions

If you have any questions or comments in relation to ordering, products or status, please reach out to us on:

info@studiofeder.dk
or
+45 3163 9009